Training Product Training
Eclipse Call Management Training
Whether you need training for new staff or a refresher for existing personnel, our training programme provides a wide range of professional and informative courses, for you and your team.
Data Track provides training courses to suit all levels of experience. For software based products, the only pre-requisite is that all candidates are familiar with Windows and Windows based applications. We can provide training courses on all of the Eclipse applications and the Tracker range.
Due to the nature of our products, some of the training courses are customised and tailored around meeting your requirements. Other products, such as Eclipse CMS have a very structured training course.
Contact our Training Department to book a training course or to request further information.
User Training - 1 Day Course
This is a 1 day user training course for people that will actually be using the Eclipse CMS system. It covers all the reporting functionality; generating reports via Eclipse and the Web.
Administrator Training - 2 Day Course
Administrator training is a two day course. It is split into two sections; Configuration and Reporting.
Configuration includes:
- Service Providers - services, chargebands, rating schemes, phone numbers.
- Sites - PABXs, extensions, trunks, groups and account codes.
- Housekeeping - setting up of users & permissions and backing up of files.
Reporting includes:
- Report Templates - creating new templates and editing existing templates.
- Jobs & Scheduling - how to create new report jobs and add these to Scheduler.
Contact our Sales Department to book a training course or to request further information.
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