Training Comms Management
Communications Management
An instructor led, classroom based training course, to increase your knowledge and understanding of telecoms.
The Communications Management course goes beyond the Introduction and Advanced courses to provide an in-depth analysis covering aspects of business strategy, the communications business issues, communications management issues and future planning.
Although the course covers a number of technical areas, the emphasis is on strategy, management and business objectives and ensuring that an organisation achieves business benefit. The course is ideal for those who are responsible for managing communications strategy or a communications department. Detailed information on the management of diverse communications resources, budgets and suppliers are included. In addition, many aspects of managing both voice and data services are covered with the aim of equipping delegates to manage a communications department themselves. Candidates completing this course will have a great deal of knowledge on communications management and technology.
In addition, many aspects of managing both voice and data services are covered with the aim of equipping delegates to manage a communications department themselves. Candidates completing this course will have a great deal of knowledge on communications management and technology.
The key areas covered by the course are as follows:
Business Management
- The Role of Communications
- Managing Infrastructure
- Strategic and Business Aims
- Feasibility Studies
- Communications Strategy
- Considering Alternative Strategies
- Technical, Business and Social Responsibilities
Procurement
- Specifying Equipment and Services
- Tendering for Services
- Purchasing Services
- Contract Negotiation and Management
Service Provision
- Fault and Service Management
- Staff Roles and Development
- Budgeting
- Financial Control
- Legal and Other Requirements
- Service Level Agreements
Voice Communications Technology
- Managing Voice Services
- Legal & Regulatory Responsibilities
- Business Development with Voice
- Network and Equipment design
- Cost Control
Data Communications Technology
- Managing Data Services
- Standards
- Traffic Analysis and Capacity Planning
- Using Public Network Services
- Transmission Techniques & Protocols
- Alternative Networking Technologies
- Optimising Networks and Equipment
Security & Risk Management
- Disaster Recovery Planning
- Security Planning & Security Audits
- Business Risk Analysis
- Threat Assessment
Course Information
| Duration: | 2 day course |
| Cost: | £995 + VAT per delegate (tea/coffee and buffet lunch included) |
| You Will Need: | All of the materials are provided |
Who Should Attend
- Directors responsible for communications
- IT Professionals responsible for voice and/or data services
- New management staff working in IT or Communications
- Communications and IT Managers
Pre-Requisites
At least 6 months' experience in IT/communications, or service management or similar is recommended.
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