Use Remote Access, for Remote Administration and Task Automation. Drive out costs, reduce your carbon footprint and improve your response times.

Improve your response times, differentiate your organisation with better SLAs, reduce operational costs and maximise network uptime.

Field technicians and other service personnel can spend around a quarter of their time in travel alone. This reduces the time they have to actually fix the problem. Most administrative tasks and up to 80% of fault clearances can be performed remotely. This saves a huge amount of time and expense.

Data Track can help you to optimise the way that you recognise, respond, diagnose and repair problems with remote devices. The solution can provide remote administration that supports multi-vendor devices using different connection methods and protocols. We can customise the platform with applications that can help you to detect faults, diagnose problem areas, attempt automated recovery, or make it easier for less skilled personnel to affect a repair.

Naturally, security and resiliency are key parts of the platform. Whether you choose to make remote connections via dial-up or IP, there are choices for authenticating, authorising and auditing users and connections. We have developed tools so that you are better equipped to perform system administration tasks securely, which in turn will help to keep your operations running 24 hours a day. Here is a selection of some of our common remote administration applications. Please contact us to discuss your specific needs.

Power Management

Power cycle remote devices to restore locked up equipment without a site visit.

Configuration Backup

Automatically backup device configurations for routers, PBX's, voice mail, IVRs etc.

Health Check

Routinely check remote devices to ensure they are working.

Data Collection

Locally store/buffer data for remote collection or forwarding (IP or dial-up).

Contact Closure

Check the status of remote devices such as a UPS, router, door, fire or intrusion system etc.

Environmental Monitoring

Monitor your equipment environment, check air con & heating systems etc.

Sometimes the simplest or the only way to get a locked device working again is to re-boot it by simply turning the power off and on again. Don't you want to do this remotely?

• Restore locked equipment
• Reduce site visits and save cost
• Increase efficiency, reduce downtime
• Meet tight SLA targets

Our customers need a rapid response to service effecting problems; system integrators and service organisations need to provide this rapid response at a low cost. They use their service capability as a way of differentiating themselves from their competition. With tight service level agreements in place, maintenance contracts must be run with optimum efficiency.

Visits to site by an engineer/technician represent the largest drain on the profit made from a maintenance contract. A site visit should only be required after other alternatives have failed, especially for common problems that are well understood and documented.

Our remote power management offering will enable you to remotely power cycle any connected device over an IP or dial up modem connection. An easy to navigate menu system allows you to individually power a single device on or off or you can run a pre-programmed sequence to ensure that devices are powered up in the correct order.

Our remote power management offering is delivered by combining our Tracker platform with a power distribution unit. Each distribution unit can power up to 8 devices and they can be chained so that 72 devices can be controlled via a single serial interface on the Tracker. A single Tracker can have up to 16 serial interfaces.

For further information on how your organisation could benefit from improved remote power management, contact us today.

Reduce system downtime and engineering site visits by remotely backing up and restoring configuration files on PBX's, routers, voice mails, IVRs etc.

• Value added service
• Auto backup of device configuration
• Routers, PBXs, Voice Mails, IVRs etc
• Remotely reload configuration
• Reduce system downtime and site visits

Many of the devices that you manage such as PBXs, routers etc. need to have their configuration backed up at regular intervals; this can be easily overlooked. Where devices are remote, this can mean regular site visits to copy the configuration, then returning to a central location to produce the backup; this takes time and costs money. When the backup is required it is invariably urgent so an unplanned site visit must be made at short notice. This causes a delay in restoring service and can be an expensive exercise.

Many IP based systems perform backups over the data network. This increases bandwidth usage and does not cover the scenario of the router being faulty and the network itself being unavailable. For dial up based systems, the size of the configuration files and the speed of the connection makes remote backup impractical.

Our Configuration Backup offering utilises the Tracker Platform to automatically backup configuration data to its local flash memory. This backup can be set to run at regular intervals i.e. daily, weekly or monthly so you are assured of having an up to date backup on site when it is required. When a configuration needs to be restored you simply connect to the Tracker and perform a manual restore. This can be done locally or remotely so you can get service restored quickly and easily and at a low cost.

You can connect to the Tracker over a secure IP or dial-up connection. The Platform gives you the ability to connect multiple devices to the Tracker, which can store up to two gigabytes of configuration data in its non volatile flash memory. These backups can be transferred to a central location for extra resilience if required at less frequent intervals.

For a maintenance organisation, this will dramatically reduce both your site visits (truck rolls) and costs for providing the service. SLA targets can be met in the event of a failure, or new premium SLA targets introduced.

Our automated configuration backup system will reduce you costs and improve your service. If you wish to know more about how this product could be used in your organisation, then contact us.

Getting an early indication that something has failed enables you to respond quickly and meet tight SLAs.

• Routinely checks remote devices
• Alarms if no response
• Reduce system downtime
• Meet tight SLA targets

The Tracker Platform is able to perform basic checks on any equipment connected to it. These checks ensure that the equipment is responding to external commands and is therefore a good indicator that it is functioning correctly.

You can `ping' an IP device to see if it is alive. If a response is received, then the device is capable of network communication. It is possible for you, a system administrator, or engineer to perform these tasks manually. However, the Tracker is able to perform these tasks automatically and much more frequently; sending out an alarm if a response is not received within a certain time frame or number of attempts.

A single Tracker can 'Ping' a number of devices and can deliver an alarm via a dial up modem or IP connection using ASCII text, SNMP, SMS or Email. The system can be monitored outside of normal working hours so you can be aware of a problem and take appropriate action before a fault is reported or service effected.

Utilising the platform for health checks enables tighter SLA targets to be met. If you would like to know more, then contact us.

The Tracker Platform is much more than a simple data buffer unit. Find out more about the variety of equipment that it can collect from and the intelligent processing of data.

• Collect and store data from devices
• Ethernet and serial interfaces
• IP or dial up collection
• Real time or store and forward modes
• Internal UPS
• Alarm on event

Multiple serial and Ethernet connections are available for data collection from a variety of multi vendor equipment. The flexibility of the platform enables it to run applications that can perform some local processing of the raw data, such as filtering for specific events or searching for a particular data sequence.

With options to provide up to 2GB of compact flash memory and 4 hour UPS, the Tracker is the ideal platform for a variety of data collection tasks. These could include

storing and buffering a constant stream of data that can be collected in real time or store and forward mode, such as the call detail record output from a PBX used by call logging software.

Storing and analysing data from a variety of connected devices and generating an alarm if certain events are detected.

Stored data can be collected securely at any time from a management system by either IP or dial-up connection. The platform is capable of transmitting alarm messages, i.e. if the storage is reaching capacity, a piece of equipment has been disconnected from the Tracker or a particular event contained within the data being collected could be the trigger.

For added resilience, the Tracker has a built-in UPS that can last for up to 4 hours. In the event of a power failure, the Tracker can go on collecting and transmitting data and send out alarm messages to notify you of the situation. The data is stored in non volatile flash memory, so will remain safe in the event of a complete power failure.

If you would like to know more about how we can help with your own data storage requirements, then contact us.

Use contact closures to provide proactive fault detection of UPS's, routers, legacy switches, doors, fire systems, intrusion systems, etc. Enabling additional value added services to be provided and delivering tighter SLA targets.

• Proactive fault detection
• Checks status of remote devices
• Raises alarm on status change
• UPS, routers, legacy switches, doors, fire, intrusion, etc
• Value added service
• Meet tight SLA targets

Our intelligent Tracker platform is capable of connecting to any device that provides contact closures that are either OPEN or CLOSED. Depending on the device, this could represent a state of ON/OFF or TRUE/FALSE. The status of the contacts is processed by the Tracker and an alarm is sent when predetermined conditions are met. Conditions can include time of day, day of week, frequency, duration etc.

This functionality can be used by an operations centre to determine if, at a remote location, an equipment room/cabinet door has been opened, or an intrusion or fire system has been activated. The platform gives you the capability to monitor equipment being maintained and alert you to any potential problems quickly and efficiently.

A more efficient service enables tighter SLA targets to be met with ease, increasing potential revenue and reducing service costs. The platform can act as the base for the creation of additional value added services centered around monitoring the equipment environment. Contact us to discuss how we can help to monitor equipment at your remote sites.

Control Outputs

Part of a proactive management system may involve situations where a particular event should trigger an appropriate response. This could include activating a reset device, providing a local alert or activating some other backup device.

• Reset locked devices
• Switch to backup
• Alert local staff
• Meet tight SLA targets

Our intelligent Tracker platform is capable of running a number of applications designed to increase the efficiency of remote maintenance operations. These applications can be configured to monitor a number of connected devices, waiting for specific events to occur.

Using the Tracker 2745, 2746 or 2750, you can configure the platform to trigger one or more control outputs based on any specific event. Examples include lighting up a local control panel for a device fault, activating the reset mechanism on a piece of equipment or triggering a relay to switch to a redundant system. You can contact the platform remotely over an IP or dial up connection to set a control output to perform a particular function, i.e. open a cabinet door to enable access.

The control output functionality is just one part of the Tracker platform that provides you with a secure and robust multi-vendor solution to access equipment, buffer/store data, filter/forward alarms and run customised applications tailored to your individual requirements. Contact us to discuss installing the Tracker in your maintenance environment.

Environmental Monitoring

• Value added service
• Monitors temperature and humidity
• Alarms if out of range
• Checks air con and heating systems
• Ensures devices not compromised by environment

It is vitally important to monitor the state of the environment of systems that are critical to the operation of your business, Data Track's environmental monitoring package will do just that.

Our system monitors the temperature and humidity of your equipment room. You will be alerted if either the temperature or the humidity levels are not maintained within predetermined safe values. The alarm could be delivered via SMS or emailed directly to an administrator or duty engineer. Alternatively, it could be delivered straight into your network operations centre for processing.

The system can store regular readings so that an audit trail of the local environment can be kept. This can be used to check fault occurrences against environmental conditions.

The system can be used not only to guard against equipment failure but also to monitor heating and air conditioning systems. Should these fail out of normal office hours, then an alarm can be raised and action taken to minimise the effect when staff report for work.

If you have a particular environmental condition that you would like to monitor, then please contact us to discuss it further.