Welcome to Data Track's Voice Product Portfolio.
Data Track designs and builds innovative voice solutions for Call Management, Call Recording, Online Directory, Fraud Detection and Remote Access.
Data Track is focused on delivering highly effective peripheral solutions designed to address the needs of our customers in an ever evolving business landscape and to manage their ever more critical business systems. The philosophy is simple; to be the solutions partner of choice for Voice Communications Management.
We work closely with end-user customers, Value Added Resellers and leading OEM's to ensure we focus our expertise and resources on the issues that matter. Our portfolio is extensive and we have no direct competitors who can offer the breadth and depth of solutions that we can, locally or globally.
For IP or TDM PBX estate management, Data Track is the clear No.1 of choice for Governments, Corporations, VAR's and SI's. Our Voice Solutions cover:
Call Logging / Management - Our industry leading Eclipse CMS software suite for call accounting, identifying voice fraud, network planning and utilisation. Enables users to gain a clear insight into voice spend, areas of cost reduction or where to improve call handling times.
Call & Screen Recording - Innovative voice & screen capture solution with PCI compliance, designed for highly effective for workforce optimsation. An intuitive user interface and open API allows for easy integration, our Activ! application has such modules as:
Online Directory - Web based corporate directory system for operators and employees to easily access and use. Keep up to date records and integrate with your switch for speed and efficiency. Simplify your corporate telephony directory.
Phone Fraud - Ensure you are alerted to probable voice fraud as soon as possible, understand how it works and what you can do to stop it.
Remote Access - Being able to effectively and securely manage systems remotely reduces costs and increases the response for fault fix times of moves, adds and changes.
Alarm Monitoring & Management - Capture switch (or network device) ASCII or SNMP alarms, filter and prioritise them, automate responses and actions and keep an audit trail. Fixing important issues reduces the likelihood of a major critical issue and improves your network uptime and performance.