Welcome to Data Track's Product Portfolio Overview Page

Our industry leading Eclipse CMS software suite for call accounting, identifying voice fraud, network planning and utilisation. Allows user to gain a clear insight into voice spend, areas of cost reduction or where to improve your call handling times.

Innovative voice & screen capture with PCI compliance, speech analytics and additional modules for workforce optimsation and quality management. A highly intuitive user interface, easy to add modules and an open API for easy integration with other systems completes the package.

Web based corporate directory system for operators and employees to easily access and use. Keep up to date records and integrate with your switch for speed and efficiency. Simplify your corporate telephony directory.

Pro-active network management tool used to capture, filter and prioritise device alarms, reduce outages and improve fault to fix times.

A centrally administered Single Sign-On solution for providing engineers and maintainers with access to networked devices. Removes the need for engineers to know any device credentials, such as IP address, user-name or password. Provides a complete audit trail and peace of mind.

Being able to effectively and securely manage systems remotely reduces costs and increases the response for fault fix times of moves, adds and changes.

Quality of Service (QoS) mechanisms are the keys to ensuring network performance for consistently good voice and video experiences, but they are complex to implement and manage. Our QoS management tool monitors, tests, and reports on network support to ensure proper QoS performance and configuration.

Highly recommended workshops to gain the knowledge and skills required to effectively administer, achieve ROI targets and get the most from your solutions.

Workshops designed to increase understanding of the communications industry, technologies and jargon.

Understanding call / contact centre technologies, operations and the implementation of solutions; what is possible and where are solutions heading?

Examines common areas of costs savings in communications, how and where you can make them and how to implement such changes.

What it means for your organisation, how to measure ROI, what is right for you and understanding the limitations and implications.

We manage the alarm handling process and will automatically alert your on duty personnel and/or your maintenance organisation accordingly. The solution is set-up for you and tailored to your specific requirements.

Removes the overheads, administration, burden and specialist knowledge needed by call logging, reporting and management. Provide customers with meaningful information they can used to make informed decisions about their Voice systems and set-up and highlight billing anomalies, capacity issues, QoS or whatever is of key importance.

Alarm Management System, used as a network/device management tool to capture, filter, prioritse and audit alarms. AMS improves fault fix times and SLA's whilst reducing outages and critical issues. The Alarm Management Bureau is hosted version of AMS.

Call Management System, is a powerful call logging application and voice fraud prevention system. Deployed globally and recognised as the industry leading solution. CMS is also available as an outsourced hosted solution.

Online Directory, web based corporate directory system for operators and employees to easily access and use, keep up to date records and integrate with your switch for speed and efficiency. Simply your corporate telephony directory.

Secure Access Management System, a centrally administered Single Sign-On solution for providing engineers and maintainers with access to networked devices. Removes the need for engineers to know any device credentials, such as IP address, user-name or password. Provides a complete audit trail and peace of mind.

A customisable hardware platform built for resiliency and security, enabling remote connectivity, diagnostics, system administration and application delivery.

Enables you to easily administer a large network of Trackers in the field.