Monitor the health of your Mitel 3300 or SX2000 PBX

Alarm Monitoring

Monitor the health of your Mitel 3300 ICP or SX2000 platform, day and night, all year round. An alarm will be raised if a problem starts to occur. Alarms can be filtered so that only 'real' alarms are reported. Filtering can be by severity, rate of occurrence, time of day, etc and there are Mitel specific filters supplied that you can alter to meet your requirements.

Alarm Filter

Filtering reduces the number of alarms delivered to your monitoring centre, improving your responsiveness to alarm conditions. Armed with the information, you can remotely access the system and minimize any impact. Very often, you will be able to clear the problem before it is noticed by users or customers. If an onsite visit is required, you can schedule an engineer to arrive with the necessary replacement spares at the earliest possible opportunity.

Some alarms can be important but they are of a fleeting nature, i.e. a trunk circuit can go down for just a few seconds. Instead of delivering alarms immediately, an automated response delays alarm delivery while it tries to reset the alarm condition or receives an alarm clear notification.

This can significantly reduce the number of alarms received by a management centre and the associated overhead of having an engineer perform this function.

Alarms from the Mitel communications platform can be in the form of SNMP traps, serial ASCII data, contact closures, Syslog messages or log files. These are filtered and then delivered to one or more management centres using IP or dial-up communications. Alarms can be delivered as an SNMP trap, UDP datagram or ASCII text. A MIB is available for SNMP alarm management systems.