No.1 for Advanced Mitel Call Management reports and Call Accounting information on Mitel 3300 and SX2000

Data Track has invested heavily in its industry leading Mitel PBX solutions for Call Management & Call Accounting, gaining general recognition as the No.1 vendor for communication management, remote access and SNMP PBX management solutions for Mitel telephone systems.

With the Eclipse Mitel Call Management modules for either the Mitel 3300 or SX2000, you get all the benefits of the standard Eclipse Call Management features but with the addition of Mitel specific advanced features that have been designed to help manage Mitel PBX environments.

Advanced Mitel Call Management features include:

• PBX clustering
• Mitel Call Trace Reporting
• Ops Man import

With the Eclipse Mitel Call Manager from Data Track, you can configure the system to treat your cluster of SX2000s or 3300s as a single PBX. The Eclipse Mitel Call Manager will match up the records, enabling you to run all 60 of its report templates as you would on a single switch. The end result is comprehensive call reporting information that you need to know, without any of the confusing information that you don't.

In addition to Mitel PBX Cluster reporting, Data Track has also developed the Mitel Call Trace reporting. This unique feature solves an additional challenge for Mitel clustered PBX's; which path did a call take?

Mitel Call Trace reporting from Data Track makes this possible by allowing users to run a specific call trace report that pulls the individual PBX Call Data Records for all the call elements into a single report. It then shows you where the call originated, where it was initially answered and the various switches / extensions the call was transferred to.

An additional benefit to the Eclipse Mitel Call Manager is the integrated OpsMan import tool. The Call Management software; Eclipse, uses integration software to obtain moves and changes information either directly from an SX2000 switch, the Mitel Ops Manager or the Mitel Enterprise Manager. Any administrative changes on the Mitel network will automatically be reflected in the Eclipse Call Manager. This provides one point of change that will increase efficiency; saving you time and reducing your administration costs.

The Eclipse Call Manager for Mitel is also available as a Hosted Service. Learn more about our Hosted Services or visit the Mitel Global Solutions Catalogue.