Products Hosted Services Call Management
Industry leading Hosted Call Management
Eclipse is well established as the most powerful Call Management Application available. Since 2001 it has been available as a Hosted Service, today we service over 1m ports worldwide.
By partnering with us you will receive the call management information you need, when you need it and without the expense and overhead of running the system yourself.
Hosted Call Management
Our Hosted Call Management System is a powerful and sophisticated software tool for the management of both legacy TDM and IP Communications Platforms. The Hosted Call Management System can report and alarm on system capacity, call performance, IP call quality, costs and identify any fraudulent usage by users. Hundreds of call management reports are available online via our Web Report Generator and/or can be emailed out periodically.
The Hosted Call Management System can be seamlessly integrated into your network in a way that is suitable for you. The Hosted Call Management System has different options for collecting data. Typically this is via FTP, however we can also collect via dial-up or network. In some scenarios a Tracker is required, in others it is optional. A Tracker is used to buffer and store call data and to FTP Call Data Records back to our hosting centre. It can route data between serial and IP interfaces, add extra resiliency and security and perform other tasks.
Data Track has many years' experience in providing hosted call management services for enterprises and operators, we currently run over 1million ports globally and have achieved a 98.5% customer retention rate since service began in 2001.
Our hosted call management service will provide you with the information you need and in the format you require. It will enable you to achieve cost savings, improve efficiency and customer service.
Our dedicated in house team of call management specialists will ensure that your system is kept up to date and produces accurate reports. We perform daily checks to ensure that your system is producing accurate data and provide a daily archive for audit purposes.
Our Hosted Call Management Syems can handle mutiple environments, such as TDM to IP. We have 100's of integrations including Cisco UCM, Mitel, Avaya, Nortel, Siemens, Ericsson, Alcatel/Lucent and many others.
