Hosted Solutions that give you what you need whilst reducing your overheads

Why Use Managed Services?

Outsourcing non-core activities has a number of benefits:

1. No capital outlay
2. No additional hardware
3. No additional resources
4. No additional training or skills
5. Better results
6. Expert service
7. Consistency of results

In the current economic climate, hosted solutions are proving more and more popular with organisations that are focused on value for money. Hosted solutions not only reduce carbon emissions, site visits, management overheads and administration, but deliver high value services, by experts, at a fraction of the cost.

Alarm Management Bureau - Your devices, telephone systems, switches, routers, servers etc are capable of reporting alerts or alarms based on specific events or issues occuring. Many devices can produce thousands of alarms. The challenge is capturing them all, analysing and filtering them, then allowing your engineers or maintainers to prioritise correctly.

With our bureau alarm management service, we look after the alarm handling process and will automatically alert your on duty personnel and/or your maintenance organisation accordingly. The solution is set-up for you and tailored to your specific requirements.

Hosted Call Management - Removes the overheads, administration, burden and specialist knowledge needed for call logging, reporting and management. Providing customers with meaningful information they can use to make informed decisions about their Voice systems and set-up and highlight billing anomalies, capacity issues, QoS or whatever is of key importance.