We've Grown...

Grow with Data Track

Partner with us to deliver call management information to your customers when you need to, without the overhead and expense of running the system yourself. We won't charge you any upfront capex costs. Our annual customer retention rate of 98.5% demonstrates the value that customers receive from the service. On average, a customer will let a contract run for 4 years. That's 4 years of monthly recurring revenues, 4 years of added value and visibility to your customers and we do all the hard work.

What Information Do You Provide To Customers?

The Hosted Call Management System can report and alarm on system capacity, call performance, IP call quality, costs and identify any fraudulent usage by users. Hundreds of call management reports are available online via our Web Report Generator and/or can be emailed out periodically. View examples of the reports we can deliver.

How Is The Service Delivered?

Our Hosted Call Management systems can handle mutiple environments, such as TDM to IP. We have 100's of integrations including Cisco UCM, Mitel, Avaya, Nortel, Siemens, Ericsson, Alcatel/Lucent and many others. There are different options for collecting data. Typically this is via FTP, however we can also collect via dial-up or network. In some scenarios a Tracker is required, in others it is optional. A Tracker is used to buffer and store call data and to FTP Call Data Records back to our hosting centre. It can route data between serial and IP interfaces, add extra resiliency and security and perform other tasks.

Dedicated To Service

Our in house team of call management specialists will ensure that your system is kept up to date and produces accurate reports. We perform daily checks to ensure that your system is producing accurate data and provide a daily archive for audit purposes. Data Track has many years' experience in providing hosted call management services for enterprises and operators, we currently run over 1million ports globally.

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