Are You Trying To Increase Recurring Revenues? Are Your Customers Trying To Reduce Costs?

We can help. Our Hosted Call Management service has a number of key benefits, including:

• No set-up fees or capital expenditure
  
• Low cost, full call management solution
  
• Service delivered to SME, Enterprise & Operator customers
  
• Churn at 1.5%pa with an average 5 year term
  
• Service is run by professional team
  
• Customer gets maximum value from CMS
  
• Quick and easy sale, strong long-term margins
  
• Service differentiator

Effective call management allows customers to save costs on more than just their phone calls. Clear and concise reports show how much capacity the voice network has and how much it is being utilised for both legacy and IP networks. Customers can ensure that they have the right number of trunks or amount of bandwidth. Response reporting can show how efficiently calls are being dealt with and can help streamline the business.

SME and Enterprise customers are looking to focus on core competencies and to reduce their operating costs during the credit crunch. Hosted Call Management helps customers of all sizes to achieve this. By outsourcing call management, customers can call upon more than 20 years of experience that Data Track has in call logging to get the right reporting information. IT resources, both human and technological are freed up to be put to more profitable use by the business.

Customers can have reports sent directly to their Inbox in a variety of formats, or they can choose to generate their own, when needed, via a web portal. Channel Partners can have the web portal customised with their own branding to reinforce their relationship with the end user.

Hosted Call Management allows your customers to make the right decisions for their business. Contact us to arrange a meeting and a demo of what Hosted Call Management could bring to your business in 2009.