Enhanced 999

Overview

The presentation of misleading location information to the 999 operator is a Health & Safety risk.

If you have IP PBXs serving multiple locations or a large campus our E999 service will enable you to minimise your risks and comply with Health & Safety and Telecoms legislation.

In emergency situations you need to provide accurate and reliable location information for emergency calls regardless of where they originated. With an IP PBX the person making an emergency call could be literally anywhere.

Our E999 solution helps you meet these challenges. The solution is designed to provide reliable emergency location information for IP or legacy voice networks. By implementing our E999 solution you can be confident that when 999 is dialed the call will be delivered to the BT Call Centre with precise and accurate location information so that the emergency services will know exactly where to find the caller. We can also advise your security personnel so they are aware of the situation and provide them with the caller's precise location information.

Features

The Emergency Gateway (EGW) is an on-site software application that can run on a dedicated or virtual server. It automates and simplifies emergency call handling for enterprise IP-PBX systems. It reduces administrative efforts, ensures that IP phone locations are always up-to-date and helps enterprises meet their emergency call obligations.

Automatic IP Phone Tracking

Automatically tracks and assigns locations to IP phones and softphones as they move on the corporate network using layer 2, layer 3, or wireless LAN discovery. Ensures accurate 999 services for employees that move IP phones between locations, share line appearances between multiple devices and log into IP phones on the fly.

Support for Remote Employees

Includes a Remote Location Management module, allowing off-campus users and teleworkers to update their locations in real-time directly from their IP phones.

Security Desk Routing and Notification

Delivers 999 calls and customised email alerts to on-site security personnel notifying them of the emergency and providing them with the caller's precise location information.

Reporting and Recording

Additional features include advanced 999 call management and reporting features, such as misdial protection and call recording, to allow for improved solution performance and administration.

How It Works

The Emergency Routing Service (ERS) sits in BT's network. It receives information from the Emergency Gateway server and routes it to the correct BT Call Centre with the location information.

Server Requirements

EGW Virtual Server Specifications

EGW Dedicated Server Specifications

Dedicated server must be Dell