Products Call Recording
Voice Call & Screen Recording, effective Call Centre Software with VPI
Improve the customer experience and reduce churn, change agent attitudes and behaviors to achieve performance goals, and identify and share valuable business intelligence throughout the enterprise.
Voice Call & Screen Recording
Our call centre voice & screen call recording solution, VPI Capture gives organisations the power to proactively manage contact centre operations and business intelligence. VPI Capture voice & screen recording comprises functionality with tightly integrated modules designed to optimise call centre processes, boost productivity, enhance customer loyalty, minimise risk and ensure regulatory compliance throughout the enterprise. VPI call centre software is deployed in more than 1,000 organisations across 25 countries, from smaller call centres through to major contact centres.
With VPI Capture comes secure, unified, Web based access to our tightly integrated, modular suite of contact centre solutions and integrated third-party applications. The web front end (V-Portal ) enables users to customise and personalise their own home page so they can quickly and efficiently navigate directly to the features and functions that meet their specific needs.
Call Recording Modules
VPI software comprises several key call centre modules, designed to deliver value to the organisation. You can learn more about VPI or look at the following information on the call centre modules themselves:
Quality Management, effective call evaluation and KPI, measuring your contact centre
VPI Quality Pro is a powerful Quality Management module within our Call Recording solution that equips organisations of all sizes with the ability to proactively improve customer experience, loyalty, and value. Maximise the impact and ROI of your call quality monitoring processes with VPI Quality Pro; dramatically improve the effectiveness and efficiency of your customer-agent interactions, use KPI's for effective development of agents and supervisors, essential in high performing contact centres. More...
Agent Coaching and Training, developing your contact centre staff
VPI Coaching is a tightly integrated system that delivers training content and messages to agents in real time to improve their efficiency and enhance productivity. Contact centres that use VPI Coaching have better trained, motivated, and empowered agents, which invariably results in improved customer satisfaction, retention, and profitability. More...
Performance Management
VPI Performance provides contact centre agents, managers, and executives with targeted information to drive real-time, multi-level performance improvements. It collects and consolidates real-time and historical performance information from multiple telephony and business systems and presents these through an onscreen dashboard and reporting functionality. More...
Speech Analytics
Our independent speech analytics solution is capable of integrating with any call recording platform, not just our own. Speech analytics is a powerful tool that accurately identifies critical business topics within recorded conversations. Analyse customer interactions, determine what took place and create actionable intelligence for the business. Our award-winning solution will enable you to optimise your contact centre and improve the customer experience in order to increase revenue per customer, while minimising costs and gaining a competitive edge. More...
