Avaya Call Management For Avaya
Call Management For The Avaya Platform
Our Eclipse CMS call management solution has 60 reporting templates and features such as Logical Sites and User Defined Reports to help you manage the performance, capacity and cost of your Avaya network.
Supported Avaya PBXs
Eclipse CMS call management supports all the TDM and VoIP PBXs that make up the Avaya platform. Call management is especially useful to help organisations plan the transition to a converged network because it accurately depicts your current traffic volume and level of service that must be met by the new network. Through the mixed TDM / VoIP network to the fully IP solution, Eclipse CMS will ensure that you will always have access to the reporting information you need to make strategic business decisions regarding your voice network.
Web Enabled
Eclipse CMS is easy to deploy to your Avaya users. Two levels of online interface are available; the Web Report Generator that allows users to pick and choose their own report and time period or the Web Report Viewer that allows a user to select from a list of pre-generated reports. Both are simple to use and require very little training.
Eclipse CMS can be configured to automatically run any report setup by a user and deliver it in a variety of formats. Reports can be made available in the Web Report Viewer, emailed to your Inbox or printed out. You can choose to save reports in popular formats such as PDF, Word, Excel or CSV.
Advanced Features
Eclipse CMS has options for some advanced features to ensure the best reporting on your Avaya network. Using the Logical Sites feature, instead of classifying a site by a single PBX, you can choose a range of extensions or a set of trunk lines to represent a single reporting site. This is invaluable on VoIP networks where one PBX could serve many physical locations.
SwitchGuard is an exception reporting tool that will notify you of any anomalies that it finds based on your set of rules. Rather than creating a set of reports that you must search manually yourself, you can use a similar report editing screen in SwitchGuard to do the searching for you. SwitchGuard excels at finding instances of phone fraud, monitoring your average ring time and ensuring that costs are not excessive.
For a full list of features available, see our pages on the Eclipse CMS call logging software.
Service & Installation
We have a team of installation engineers who will install and configure the call management software on your Avaya network. After installation, you can contact our helpdesk for additional support by phone or email. Our experienced team of professional specialists will help you to overcome any issues you may face.
