Data Track is a leading innovator of Voice & Data communication, information and security solutions that effectively monitor, manage, access, audit and control multi-vendor CPE.

The basic requirements of securing administrative access to managed devices in any type of a network are to satisfy an organization's needs for authentication, authorization, and auditing. The larger the number of managed devices in a network and the more system users, the more complex satisfying and managing these needs becomes. Without centralized control, policies for system user management, device password management, and methods for retrieving and correlating audit information are distributed into each device to be managed.

Eliminate the security concerns and hassle associated with providing and rescinding access to IT and comms room equipment for multiple users. Instead, users access a secure web portal and our Single Sign on solution handles the rest.

Enhance the security of dial-up connections to IT and comms room equipment. Our secure modems employ an encrypted challenge/response mechanism that is transparent to the user. No special software required.

A rack mountable (or compact footprint) Linux based appliance, which can be customised to enhance the security, connectivity and functionality of IT and comms room equipment for remote management.

Analyse the performance, capacity utilisation and cost of your legacy TDM or VoIP network. An advanced reporting engine adapts easily to single site and large multisite installations.

A modular suite of contact centre solutions for voice and screen (interactions) recording, quality management, performance management, agent coaching, speech analytics, and workforce management.

Phone fraud can cost tens of thousands of pounds in a weekend. Responsibility for PBX security breaches could fall to external organised gangs or internal abuse. It is unlikely that your carrier will foot the bill. Let our solution monitor for fraudulent use 24x7x365

Instead of using paper based corporate directories which need to be distributed, date quickly and have an environmental impact. Provide your users and operators with a highly responsive, easily searched, web based directory portal.

Enhance your support and service processes by capturing, filtering and resending alarm data from a variety of multi-vendor equipment. Convert ASCII alarms into SNMP traps for your existing alarm management system or choose one of our own alarm management software packages.

Quality of Service (QoS) mechanisms are the keys to ensuring network performance for consistently good voice and video experiences, but they are complex to implement and manage. Our QoS management tool monitors, tests, and reports on network support to ensure proper QoS performance and configuration.

Technicians and engineers need to know the login credentials to a variety of network equipment. Passwords are insecure because they end up being universal or written down. With our solution, there is only one login to remember and all other details are safely hidden.

Field technicians can spend around a quarter of their time in travel alone, reducing the time they have to fix the problem. We can help you to perform more admin tasks and fault clearances remotely to optimise the way you recognise, respond, diagnose and repair problems with remote devices.